888-762-3336
Current wait: 7 mins (3m avg)
Hours: 9am-10pm EST
Best time to call: 1:30pm
Want to contact Steve Madden customer service faster? Don't wait on hold! Chat with the Steve Madden team directly via live chat.
(800) 426-0282
Gift Card
(703) 637-0022
International
Check out if you can find the solution you need.
What happened: Hi...I have returned my item and still haven't received my refund. No response at all through email. Customer Service is shocking
What happened: The problem: Hi I need help with order I didn’t receive I’ve sent emails no response bk
What happened: I am wondering when my shoes will be shipped as they for my daughter birthday party tomrow can they be shipped today as if not I will return when they arrive as I needed them for tomroow evening you see says they post out next day I understnd teh delay by *-* days but still should be sent today still not could you let me no when please
What happened: I ordered for my wife a dress from the Steve Madden collection, it arrived * days ago and trying it on(my wife obviously), the dress didn’t fit .So I want to return it! Is there a link where I can print out a return paid postal service back to Steve * madden? Thank you.
What happened: I returned my product exactly as instructed and was supposed to be fully refunded. I never was. I have proof of purchase and return
What happened: I made a return to an order STEVEU******. I have the return Number too ************.**I send two pair to Steve madden but they sighns only one! Klana now want that i pay one pair of shoes. But i send everything back to Steve madden. So please clear this Problem.
What happened: The problem: I would like to change the size of my sandals that I just ordered. I would like a size ** instead
To contact the Steve Madden customer service by phone, you can follow these steps:
Look up the phone number of the Steve Madden customer service. The phone number is listed on stevemadden.com. Or check out the Steve Madden phone number page on WorthEPenny.
Dial the Steve Madden phone number 888-762-3336.
Hours: 9am-10pm EST
Best time to call: 1:30pm
Wait for an answer: Once the call is connected, wait for a Steve Madden representative to answer on the other end.
Average wait time: 3m
Identify yourself and state your reason for calling the Steve Madden representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Steve Madden to help them assist you.
Ask for assistance: Ask the Steve Madden representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Steve Madden needs additional information from you or provides any instructions, follow them carefully.
Thank the Steve Madden representative: After you have received the assistance you need, thank the Steve Madden representative for their time and help.
To get to a real person as quickly as possible when calling Steve Madden, you can follow these steps:
Dial the Steve Madden customer service phone number 888-762-3336, which can be found on the Steve Madden website or in your order confirmation email form Steve Madden. Or check out the Steve Madden phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Steve Madden. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Steve Madden representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Steve Madden representative.
If the system still doesn’t connect you to a Steve Madden representative, stay on the line without pressing any keys. Steve Madden will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Steve Madden.
Once you reach a live person, explain your issue and provide any relevant information about your Steve Madden order. The Steve Madden representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Steve Madden website. This may allow you to connect with a Steve Madden representative more quickly and efficiently than calling.
When calling Steve Madden customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Steve Madden account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Steve Madden representative without any disruptions or background noise.
Be polite and respectful to the Steve Madden representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Steve Madden.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Steve Madden representative address your concern.
If the initial Steve Madden representative is unable to resolve your issue, politely ask to speak with a supervisor from Steve Madden or escalate the issue to a higher level of authority.
Take notes during the call, including the Steve Madden representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Steve Madden after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Steve Madden customer service.
If you are unhappy with your call to Steve Madden customer service, there are several options you can try:
Call again: Try calling Steve Madden customer service again and speak to a different Steve Madden representative. Sometimes a different Steve Madden representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Steve Madden representative, you can ask to speak with a supervisor from Steve Madden or escalate the issue to a higher level of authority.
Provide feedback: After the call, Steve Madden may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Steve Madden customer service through other channels, such as email or chat. You can also explore the Steve Madden Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Steve Madden service, you may want to consider other options such as returning the product you bought on Steve Madden or filing a complaint with a consumer protection agency.
To the Steve Madden customer support via live chat, you can follow these steps:
Go to the Steve Madden website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the Steve Madden customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a Steve Madden representative.
Provide any necessary information about your issue or question, and wait for the Steve Madden representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Steve Madden live chat option, you may need to contact the Steve Madden customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact Steve Madden via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Steve Madden via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Steve Madden official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Steve Madden, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Steve Madden. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Steve Madden social media team.
Please note that the social media accounts of Steve Madden are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Steve Madden for certain issues. For urgent or complex issues, it's recommended to contact Steve Madden customer service via phone or chat for more personalized assistance.
Yes, to contact the Steve Madden customer support by email, follow these steps:
Go to stevemadden.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Steve Madden and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Steve Madden order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Steve Madden order number or username.
Once you have completed the email, click send. You should receive a response from the Steve Madden customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Steve Madden. WorthEPenny provides free tools and resources to assist customers in reaching Steve Madden customer service more efficiently, such as the Steve Madden phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Steve Madden, as well as forums where Steve Madden customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Steve Madden, it is not associated with or endorsed by Steve Madden.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Steve Madden official app or the Steve Madden company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Steve Madden trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Steve Madden. All references by WorthEPenny to third-party trademarks like Steve Madden are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.